Return and exchange policy:
Dear raw paper customer,
You can return your new product within 3 days from the date of purchase or receipt of the product and the shipping fees are borne by the customer, or exchange your new product within 7 days from the date of purchase or from the date of receipt of the product and the shipping fees are borne by the customer.
(For home delivery products) only if it is not used and is in its original condition with the purchase invoice submitted
Original/electronic and taking into account the following terms and conditions:
In order to serve you and provide the best enjoyable shopping experience,
Please note iPaper Raw's online exchange and return policy:
• Due to health reasons – rolling papers, filters, electronic cigarettes, tobacco and herbs are not subject to any exchange or refund.
• Lighters, plates, ashtrays and clothes
Exchangeable or refundable.
In the event that the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during delivery of the product or
Due to incorrect delivery of the product it will not be completed
Additional fees are charged for shipping service.
In the event of a return for other reasons, the customer needs to exchange the item
The product or the customer’s desire in general has changed)
Shipping fees will be charged to the customer.
While preparing for replacement,
The product must be in its original packaging and included
A complete set of accessories.
We do not accept returns of products that have been damaged as a result
For misuse.
At our sole discretion we may consider returns that do not meet our requirements
with the above criteria.
Once we receive the product we will process the inspection
For replacement or refund.
After inspection by our team on the product condition, complete accessories set and product manual, the line manager will approve or reject the return or exchange.
The returned shipments are kept for a period of one month from the date of receipt, under which the iPaper Raw store is responsible, before the store has the right to dispose of them as it deems appropriate.
To process any return or exchange of any product,
Please contact our customer service team via the following:
- Email: [email protected]
- WhatsApp: 0565700682
- Instagram: @ipaperraw.sa
